Please find a link to the recall notice on the Product Safety Australia website: https://www.productsafety.gov.
FAQs
How do I know if my activity teapot is affected by this recall?
Please check the batch number on the base of the teapot. If the batch number is 0152/23 or 0427/23, the teapot needs to be recalled.
What do I have to do if my teapot needs to be recalled?
Please remove the teapot from use immediately, out of reach of children and phone or email Play Imports for information about what needs to happen next.
P: 02 6494 3323 (if no answer, please leave a message)
E:
Do I have to return the teapot?
The teapot will need to be destroyed. Please contact Play Imports to arrange the return. Play Imports will pay for all postage costs associated with the return.
How do I get my refund?
Once the product has been returned, Play Imports will provide you with a full refund.
Can I take the item back to the shop where I purchased it and get a refund there?
Yes, if it is more convenient. You will need to contact us first so we can organise this.
I was given this item as a gift. What do I do?
Please remove the teapot from use immediately, out of reach of children and phone or email Play Imports. We can discuss your preference for either a refund or an alternative replacement product that would be sent to you free of charge. The item will still need to be destroyed.