Toll Ipec couriers are used to ship your orders.  We have found their rates to be very competitive (including for metropolitan WA & SA) and they are reliable.  On the odd occasion where a consignment has been misplaced, it has always been found and delivered within a short period of time. Australia Post may be used from time to time.

Please note that a redelivery fee of $25.00 is charged if the courier is unable to deliver because your premise is closed.  Therefore, it is really important that you provide us with somewhere your consignment can be left if you happen to be closed, even temporarily, when delivery is attempted (they won’t wait for someone to return from a bathroom break).  The alternative location needs to be very close by – next door is perfect.

Damage in transit

It rarely happens, however, if damage occurs in transit and you sign for the parcels without noting any damage to the cartons, it is not possible to make any claim with the courier.  Play Imports takes great care to ensure that your goods are packed carefully, however, we are unable to take responsibility for damage caused by third parties while in transit.

Please check your cartons before signing for the delivery.

Note :

Our minimum freight charge is $30.00.

An additional $15.00 handling fee will be charged for orders under $300.00. Small orders will only be processed for soft toys and this will be at the discretion of Play Imports.